aheadCRM

The year 2018 is coming to an end, which means it is high time for some interesting product and roadmap news. Here’s some Nimble news  (well, not so fresh anymore, I have been too busy lately). For starters, Nimble released its long awaited Mobile 3.0 for Android, complementing the iOS version that got released earlier this year . Nimble unifies contacts from teams’ mobile, cloud-based, and desktop records into an all-in-one relationship manager. With minimal taps, sales and marketing professionals can prepare for meetings by quickly scanning social insights, sales intelligence, and contact engagement history from their portal device. To keep the momentum going, Office 365 and G Suite users can send personalized responses using template, trackable emails, and monitor opportunities across all deal stages from their portable devices. “People buy from the people they know, like, and trust,” said Nimble CEO Jon Ferrara. “We therefore designed Nimble Mobile ...

On July 27, 2017 Salesforce announced the availability of an update to their customer service platform Service Cloud. According to Keith Pearce , VP Marketing, Service Cloud, differentiation in customer service is no more a topic within industries, but across industries. Today, customer service in companies competes against the impression gained in another industry, telco vs. banking, vs airline, vs. … you get the picture. Consequently, winning organizations are concentrating on three areas: -        platform -        productivity -        mobile However, this focus can potentially slow down these organizations because they normally come with trade-offs, like scalability vs. speed of deployment, ease of use vs. complete information, or mobility for customers vs. mobility for agents. Salesforce wants to address these trade-offs with this release by making the solution very easy to se...