aheadCRM

For the longest time, companies have been trapped by enterprise software vendors. First by shrink-wrapped software packages. Then by SaaS offerings.  Both situations led to what one even in a SaaS world can call shelfware – although thes e days the shelf is a virtual one instead of a physical one. Buyers still get enticed to purchase more capabilities than they need, which leads to them paying more than necessary while often using software packages that offer overlapping capabilities. One of the promises that SaaS started with, was to end this. Sadly, it looks like this promise was not kept. And this is no wonder; after all vendors want to be sticky. And they need to have increasing revenues. This means that they need to offer an ever-increasing number of capabilities, aka features, to warrant their pricing and eventually regular price increases. Combined with the frequently used strategy of offering related capabilities, i.e., seats for an adjacent software that is not yet needed ...

The news On June 25, Creatio announced the launch of version 8.3 of its platform, dubbed as the “Twin release”. The release features new prebuilt role-based AI agents, a unified conversational interface, and AI-powered no-code development tools. These new capabilities are natively embedded into the core of the platform. According to Creatio, the "Twin" release reflects the company's vision of AI as a collaborative force within the enterprise. Katherine Kostereva , CEO at Creatio, stated, “ Our approach is human-centric. With this release, we continue to expand our AI-native platform, placing unified, actionable, and composable AI automation at the very core of Creatio. The 8.3 release takes our AI automation to a new level, empowering organizations to transform processes and deliver results like never before. ” Key innovations in this release include Natively Embedded AI and a Unified Conversational Interface : The 8.3 "Twin" Release advances Creatio's AI...

The News On March 3, 2022  Zoho   released the new version of its Creator  no-code/low-code platform. It offers a unified development platform to empower both IT teams and business users.  The new release is targeted at building end-to-end solutions in an easy way. It combines integration, process automation and analytics/business intelligence with the ability to build applications and offers application management capabilities needed to manage security, compliance and governance. Along with the built-in collaboration features it allows for a tight collaboration between business- and IT users. The bigger picture About a year ago I wrote a first  article on no-code and low-code  platforms, based upon the realization that the ongoing digitalization and necessity for business agility in fast changing environments require more than traditional developer support. At that time I cautioned that business users should not just be allowed to do everything without gov...

It is the end of 2021 and I do not have anything better in mind than writing a last post for the year. So let’s do it. There have been some terms that were used more than others with some of them actually being quite hyped. Some of them for the right reasons, some of them for the wrong ones. My favorites of these terms include in no particular order: ·       Metaverse ·       NFT (non-fungible token) ·       RPA or robotic process automation ·       Hyper personalization ·       Hyper automation ·       Customer Journey Orchestration ·       Low code / No code ·       Artificial intelligence / machine learning Hyper personalization I already did a short video that expresses my thoughts on hyperpersonalization. You cannot really avoid the term when browsing the web with anything related to CX in mind. Back in the day, what is now called hyper personalization was called...