Ecosystems are a big topic. What makes an ecosystem successful? What hurts? Are there any key elements to ecosystems to make them succeed? Does it differ from communities? Can a vendor survive without one? Or even better: Can customers succeed without? There are lots of questions to be answered in the times of platform play. The CRMKonvos team had a vivid conversation with Alan Berkson , Global Director of Community Outreach and Analyst Relations at Freshworks , who, as part of is job works with, and builds ecosystems - pretty well, in fact. He has a lot of interesting things to say, also about the current rage, which is Clubhouse - will it succeed? Is there any good to it? Enjoy the conversation!
- CRM (and other) Thoughts from Down Under