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Generative AI is here to stay. It is not only a hype that probably gets worse before it gets better. And we clearly still are in a hype, as the following chart showing the search interest for ChatGPT between October 1, 2022 and April 12, 2023 from Google Trends shows. Similarly, the Gartner Group sees Generative AI technology approaching the peak of inflated expectations in its 2022 hype cycle for artificial intelligence. To be sure, we see only the tip of the iceberg when looking at voice, text or image based services that we all know and use. The Gartner Group also foresees many industrial use cases reaching from drug and chip design to the design of parts to overall solutions.  You think that these scenarios lie far in the future? Read this Nature article from 2021 and think again. And in contrast to some of the other hypes that we have seen in the past few years, there are actual use cases that support the technology’s survival of the trough of disillusionment. As there are v...

During the truly remarkable (pun definitely intended) TrulyZoho event I, of course, had the chance to talk to some customers. One of these customers was Amit Rai of Tata Fiber, an Indian ISP. As the name suggests, Tata Fiber provides internet services through fiber. The company was founded in 2016 and started commercial rollout in 2018, so is a kind of start-up . Amit is the Chief HR Officer of Tata Fiber, but also led their digital projects and is now heading business development for the company. He happily agreed to a conversation about the relationship between Zoho and Tata. The following article is based on the conversation with Amit. TL&DR If you do not want to read and prefer a video, you can also listen in to the conversation . The original problem at hand We started in 2019 with HR management, in particular with Zoho people, as a solution in this functional area was needed. The implementation gave us confidence in Zoho and our implementation partner. From there on we imple...

The hype around generative AI, in particular ChatGPT, is still at a fever pitch. It created thousands of start-ups and at the moment attracts lots of venture capital . Basically, everyone – and their dog – jumps on the bandwagon, with the Gartner Group predicting that it is getting worse, before it is going to be better. According to them, generative AI is yet to cross the peak of inflated expectations. There are a few notable exceptions, though. So far, I haven’t heard major announcements by players like SAP , Oracle , SugarCRM , Zoho , or Freshworks . [update Mar 22, as of today Freshworks, too, has announced a beta program for generative AI services in its Freshchat product, supporting service, marketing and sales scenarios] Before being accused of vendor bashing … I take this is a good sign. Why? Because it shows that vendors like these have understood that it is worthwhile thinking about valuable scenarios before jumping the gun and coming out with announcements just to sta...